Close My Account

At DiligentSpace, we work hard to be your home for work. We’re sorry that you feel like we couldn’t be yours.

If you’re here because you’re having a frustrating issue and haven’t given our DiligentSpace customer support team a chance to resolve it, please do — they’d love to try to help. If you still want to leave, you’ll find the steps below.

If you want to close/erase your account and remove your information from DiligentSpace, the first step is ensuring that all activity is cleared, including pending, active, and open activity.

Important:

If you have a freelancer and client profile, your entire DiligentSpace account (both freelancer and client areas) will be closed when you close either profile type.

How you close your account depends on your account type. Please see below for account-specific instructions.

If you wish to close your freelancer account, you must first:

• Close all contracts.
• Withdraw all proposals.
• Ensure all payments have been received and withdrawn.
• Close your freelancer account

Go to Settings › Contact Info

Click the Close my account link

Click Confirm

Important:

If you are instructed to contact support when closing your account please click here.

• Close your company account

1. Go to Settings › My Info
2. Click the Close account link at the bottom of the page.

Important:

If you are instructed to contact support when closing your account please click here.

Only the agency owner can close an agency. First, you must:

• Remove all members of the employer.
• Close all contracts associated with the agency.
• Withdraw all proposals associated with the agency.
• Ensure all payments have been received and withdrawn
• Close your agency account

1. Go to Settings > Profile
2. Select Close my account at the bottom of the page

Important:

If you are instructed to contact support when closing your account please click here.
Your agency will be closed, but your freelancer account will remain active.

• Your agency profile will be deleted.
• Your freelancer profile will remain as-is, except that it will no longer be tied to an agency.
• Your Job Success Score will update to reflect only your own personal contract history. This will include agency contracts where you were the one hired.